Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think? This page covers the best ways to reach the team behind Aussie Online Casinos, what we can help with, and how long it typically takes to hear back.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch. We read every message that comes in and aim to reply within two working days. Send your note to [email protected].
If you can, tell us upfront what your message is about — a specific casino review, a payment method question, a correction, or something else. It helps us route your enquiry to the right person and get back to you sooner rather than later.
What We Can Help With
- Questions about our reviews — Want more detail on how we assess a particular operator, its bonus terms, or its game library? Ask away.
- Corrections and outdated information — Online casino terms, bonus offers and licensing details change often. If you spot something on the site that looks out of date, we want to know so we can check it.
- Payments and withdrawals — If you have a general question about how deposits, PayID, or withdrawal timeframes typically work at Australian-facing casinos, we are happy to point you in the right direction.
- Content suggestions — If there is a topic, comparison or game category you would like to see covered in more depth, let us know.
- Responsible gambling concerns — If you or someone close to you is finding gambling difficult to manage, mention this in your message and we will direct you to appropriate support services.
- Partnership and editorial enquiries — If you represent a casino brand, a payment provider, or a media organisation and want to discuss working with us, introduce yourself and outline what you have in mind.
What Happens After You Send a Message
Every message is reviewed by a real person on our team — we do not rely on automated replies to close out enquiries. Our usual target is two working days, though this can stretch a little during busier periods. If your enquiry needs input from more than one person on the team, we will let you know if it's taking longer than expected.
Before You Write In
A few things are worth checking first, since they answer some of the most common questions we receive:
- Bonus terms, wagering requirements and maximum cashout limits are set by the individual casino operator, not by us — always check the offer's terms on the operator's own site before claiming it.
- We rank and review only the operators listed on fastpaycasinowin.com; if a casino isn't featured here, we haven't assessed it and can't comment on its licensing or reliability.
- All the operators we cover are offshore casinos accepting Australian players, so questions about local regulation are best directed to the operator or to an independent regulatory body.
- If you're specifically after operators outside the UK's GamStop scheme, our guide to non-GamStop casinos may already answer your question.
Our Approach to Feedback
We aim to keep our content accurate, current and genuinely useful for Australian players comparing online casinos, pokies, live dealer games and payment options. Reader feedback is a real part of how we maintain that standard — if something we've published has affected your experience, good or bad, we want to hear about it.
Thanks for taking the time to read this far. Drop us a line whenever something needs a second look.